Privacy Policy

Last updated: August 8, 2026

DTF Printer ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By accessing our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Email address
• Billing and shipping addresses
• Payment details (processed securely via third-party payment providers)
• Phone number (if provided)

B. Non-Personal Information

• IP address
• Browser type and version
• Device information (e.g., operating system)
• Pages visited and time spent on the site
• Links clicked
• Referring URL
• Date and time of visit
• Cookies and tracking technologies (see Section 7)

C. User-Uploaded Content

• Images or files uploaded for printing services
• Metadata associated with uploaded files

D. AI Search Questions

• Questions typed into our AI site search, which may include personal information you choose to enter, stored together with usage metadata (model, token counts, estimated cost, response time) and a pseudonymous visitor identifier

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders
• To provide customer support
• To communicate with you about your orders
• To send you marketing communications (with your consent)
• To improve website functionality and user experience
• To send transactional emails related to orders
• To detect and prevent fraudulent transactions
• To comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Payment processors, shipping carriers, and IT support providers assisting in service delivery.
• Legal Compliance: If required by law, regulation, or court order.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. User-uploaded content is stored only as long as needed for order fulfillment.

5. Your Rights and Choices

• Access and Update: You can request access to or corrections of your personal information.
• Deletion: You can request the deletion of your data, subject to legal obligations.
• Opt-Out: You may opt out of marketing emails using the unsubscribe link.

To exercise these rights, contact us at [email protected].

6. Security Measures

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These include:

• Essential Cookies: Required for site functionality.
• Analytics Cookies: Help analyze website traffic.
• Marketing Cookies: Used for targeted advertising.

You can manage cookie preferences in your browser settings. For more detail, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children. If we discover such data, we will take steps to delete it.

10. U.S. State Privacy Rights and Your Privacy Choices

This section applies to residents of U.S. states with comprehensive consumer privacy laws (including California under the CCPA/CPRA). It supplements the information above.

Information we collect and why

The categories of personal information we collect, the purposes for which we use them, and the parties we may share them with are described in Sections 1, 2 and 3 of this policy. This includes identifiers (such as name, email and IP address), device and browsing information, and cookies and similar tracking technologies.

"Sale" and "sharing"

We do not sell your personal information for money. However, our use of advertising and analytics cookies (for example Google and Meta tools) to deliver and measure interest-based advertising may be considered a "sale" or "sharing" of personal information for cross-context behavioral advertising under some state laws.

Your rights

• Opt out of sale/sharing and targeted advertising. You can opt out of the use of cookies for advertising via the "Your Privacy Choices" link in our website footer.
• Global Privacy Control (GPC). We honor browser opt-out preference signals such as GPC. If your browser sends a GPC signal, we treat it as a request to opt out of sale/sharing for that browser and device automatically.
• Access, correction and deletion. You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.
• Non-discrimination. We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, use the "Your Privacy Choices" link or contact us at [email protected]. We do not knowingly sell or share the personal information of consumers under 16 years of age.

11. Changes to This Privacy Policy

We may update this policy periodically. Changes take effect upon posting. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

If you have any questions about our privacy policy, please contact us at:

Email: [email protected]